This Privacy Policy ("Policy") explains how pkr89 ("we", "us", "our", "pkr89") collects, stores, uses and protects personal information belonging to registered players and website visitors ("you", "your", "player"). It applies to all use of the pkr89 website and platform, including sports betting, casino games, Aviator, virtual sports, slot games and all other features offered through pkr89.ws. By registering an account or using the pkr89 platform, you confirm that you have read and understood this Policy.
01Introduction – pkr89 and Your Privacy
pkr89 is an online gaming and sports betting platform built specifically for Pakistani players. The platform handles a certain amount of personal data as a necessary part of operating a real-money gaming service — registering accounts, processing PKR deposits and withdrawals, verifying identities, running responsible gaming tools and managing customer support. None of this is optional when running a legitimate, secure platform, but it does mean pkr89 has an obligation to handle player data responsibly.
This Policy is written to be straightforward and readable rather than buried in legal language that nobody actually gets through. The goal is simple: you should know exactly what pkr89 does with your data. If after reading this Policy you have questions that aren't answered, our privacy team is reachable at privacy@pkr89.ws and will respond within two business days.
pkr89 acts as the data controller in respect of personal data collected through the platform. This means pkr89 determines the purposes for which and the manner in which your data is processed. Where pkr89 engages third-party processors — such as payment gateway providers or game software suppliers — to handle data on its behalf, those processors are contractually bound to handle your data only in accordance with pkr89's instructions and this Policy.
02Data We Collect
The personal data pkr89 collects falls into the following categories. Not all categories will apply to every player — the data collected depends on how you use the platform and what features you access.
Identity & Account Data
Financial & Transaction Data
Gaming & Behavioural Data
Technical & Device Data
When you complete identity verification (KYC) on pkr89, we may collect copies of identity documents including your CNIC. These documents are handled with heightened security measures, stored in encrypted form and accessed only by authorised personnel for verification and regulatory compliance purposes. They are never shared for commercial purposes.
03How We Collect Your Data
pkr89 collects your personal data through the following channels:
- Direct registration: When you create a pkr89 account, you provide your name, mobile number, date of birth and other registration details directly.
- Account activity: As you use pkr89 — placing bets, playing games, making deposits, claiming bonuses — the platform records the relevant transactional and behavioural data automatically.
- KYC verification: When identity verification is required, you submit documents including your CNIC and supporting materials either through the in-platform upload facility or via email to support@pkr89.ws.
- Payment processing: When you make a deposit or request a withdrawal, payment-related data is collected through pkr89's payment gateway integrations with Easypaisa, JazzCash, NayaPay, SadaPay, bank IBFT providers and card processors.
- Customer support interactions: When you contact pkr89 support via live chat or email, the content of those interactions is recorded and retained.
- Cookies and tracking technologies: Technical data about your device, browser and usage patterns is collected automatically when you access the pkr89 website. See Section 7 for details.
- Third-party verification services: Where pkr89 uses third-party identity verification providers to assist with KYC checks, those providers may supply additional data points to assist in confirming your identity.
04Why We Use Your Data – Purposes of Processing
pkr89 processes your personal data only for specific, defined purposes. We do not process data speculatively or without a clear reason. The following table sets out the primary purposes for which your data is used on pkr89:
| Purpose | Data Used | Why It's Necessary |
|---|---|---|
| Account creation and management | Identity, contact, device data | To operate your pkr89 account and enable platform access |
| Identity verification (KYC) | CNIC, identity documents, address | Regulatory compliance, fraud prevention and age verification |
| Payment processing | Financial, transaction data | To process PKR deposits and withdrawals securely |
| Game and bet delivery | Account, gaming, device data | To operate sports betting, casino games and crash games |
| Fraud prevention and security | Identity, technical, transaction data | To detect and prevent fraudulent or suspicious activity |
| Responsible gaming management | Gaming behaviour, account data | To administer deposit limits, exclusions and player welfare tools |
| Customer support | Identity, account, communication data | To resolve queries, complaints and technical issues |
| Bonus and promotional administration | Account, gaming, transaction data | To verify bonus eligibility and enforce promotional terms |
| Legal compliance and reporting | Identity, financial data | To meet obligations under applicable law |
| Platform improvement | Anonymised usage and technical data | To improve the pkr89 user experience based on aggregated behaviour patterns |
pkr89 does not sell personal data to third parties for commercial or marketing purposes. Your data is not traded, licensed or monetised outside of the operational and compliance purposes described in this Policy. This applies to all player data on pkr89 without exception.
05Legal Basis for Processing
pkr89 processes your personal data on the following legal bases depending on the specific purpose:
- Contractual necessity: Processing required to provide you with the pkr89 service — account management, payment processing, game delivery and customer support — is necessary for the performance of the contract you enter into with pkr89 when you register.
- Legal obligation: Processing required to comply with applicable laws — including identity verification, anti-money laundering checks and record-keeping obligations — is based on pkr89's legal obligations.
- Legitimate interests: Processing for fraud prevention, platform security, responsible gaming monitoring and anonymised analytics is based on pkr89's legitimate interest in operating a safe and compliant platform. This interest does not override your rights and interests where they conflict.
- Consent: Where pkr89 sends you direct marketing communications or places non-essential cookies, this is done on the basis of your consent, which you can withdraw at any time.
06Data Sharing – Who Receives Your Data
pkr89 shares personal data with third parties only where necessary and for specific purposes. The categories of recipient are as follows:
- Payment service providers: Easypaisa, JazzCash, NayaPay, SadaPay, bank IBFT processors and card payment gateways receive the minimum data necessary to process your transactions. These providers have their own privacy policies governing their handling of that data.
- Game software providers: Providers of casino games, crash games and virtual sports accessible through pkr89 — such as Pragmatic Play, Spribe, NetEnt and others — may receive technical identifiers and session data necessary to deliver those games. No personally identifiable information beyond what the game software requires to function is shared.
- Identity verification services: Third-party KYC providers may process your identity documents and supporting data to assist pkr89 in verifying your identity and age. These providers are contractually bound to process data only for verification purposes.
- IT infrastructure and security providers: Cloud hosting, database management and cybersecurity service providers that process data on behalf of pkr89 under data processing agreements.
- Customer support platforms: Where pkr89 uses third-party software to manage live chat or email support, communication data may be processed by those platforms under appropriate contractual arrangements.
- Regulatory and law enforcement authorities: pkr89 will disclose personal data to regulators, law enforcement agencies or courts where required to do so by applicable law. pkr89 does not make such disclosures voluntarily beyond what is legally required.
All third-party data processors used by pkr89 are contractually bound to process personal data only in accordance with pkr89's instructions, to implement appropriate security measures and not to use player data for their own commercial purposes.
07Cookies & Tracking Technologies
pkr89 uses cookies and similar tracking technologies on the platform. A cookie is a small text file placed on your device when you visit a website. pkr89 uses cookies for the following purposes:
| Cookie Type | Purpose | Consent Required |
|---|---|---|
| Essential / Functional | Keeping you logged in, remembering session state, enabling secure transactions on pkr89 | No – required for the platform to function |
| Analytics | Anonymised tracking of how players navigate and use pkr89 to identify improvements | Yes |
| Security | Detecting fraudulent access attempts, bot traffic and suspicious device behaviour | No – security necessity |
| Preferences | Remembering your language, display settings and other personalisation choices on pkr89 | Yes |
You can manage cookie preferences in your browser settings. Disabling essential cookies will prevent the pkr89 platform from functioning correctly. Disabling analytics or preference cookies will not affect your ability to place bets, play games or manage your account on pkr89.
08Data Retention – How Long We Keep Your Data
pkr89 retains personal data only for as long as is necessary for the purposes for which it was collected, or as required by applicable law. The following general retention periods apply:
- Active account data: Retained for the duration of your account's active status on pkr89 plus a minimum of 5 years following account closure, to meet regulatory and legal record-keeping obligations.
- Transaction records: Financial transaction data — deposits, withdrawals, bet records — is retained for a minimum of 5 years following the transaction date for regulatory compliance and anti-money laundering record-keeping purposes.
- KYC documents: Identity documents submitted for verification are retained for the duration of your account plus 5 years following closure, in accordance with applicable regulations.
- Customer support communications: Support interactions are retained for 3 years following the date of the communication to allow reference in the event of ongoing or subsequent disputes.
- Anonymised analytics data: Aggregated, anonymised usage data — from which no individual can be identified — may be retained indefinitely for internal platform improvement purposes.
When data is no longer required and no legal basis for continued retention exists, pkr89 securely deletes or anonymises it. You may request deletion of your personal data at any time, subject to pkr89's legal retention obligations — see Section 10 for your data rights.
09Data Security – How We Protect Your Information
pkr89 implements a layered set of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, alteration or disclosure. These measures include:
While pkr89 implements strong security measures, no internet-based platform is completely immune from risk. You are responsible for maintaining the security of your pkr89 account credentials. Use a strong, unique password and do not share your login details with anyone. If you suspect unauthorised access to your pkr89 account, contact support@pkr89.ws immediately.
10Your Rights Over Your Personal Data
As a pkr89 player, you have the following rights in relation to your personal data. To exercise any of these rights, contact privacy@pkr89.ws with your account details and the specific right you wish to exercise. pkr89 will respond within 30 days.
You can request a copy of the personal data pkr89 holds about you at any time. pkr89 will provide this within 30 days of a valid request.
If data pkr89 holds about you is inaccurate or incomplete, you can request that we correct it. Some data changes require identity re-verification.
You can request deletion of your personal data. This right is subject to pkr89's legal retention obligations — data required by law to be retained cannot be deleted on request alone.
You can request that pkr89 restrict certain types of processing — for example, while a dispute is being resolved — rather than deleting the data outright.
You can request a copy of your pkr89 data in a structured, machine-readable format that you can use with another service provider.
You can object to processing based on pkr89's legitimate interests — such as direct marketing communications — at any time. pkr89 will cease that processing unless compelling grounds override your objection.
Email privacy@pkr89.ws with the subject line "Data Rights Request — [Your Account ID]". Describe which right you wish to exercise and what data it relates to. pkr89 may need to verify your identity before processing the request. Responses are provided within 30 days; complex requests may take up to 60 days, in which case pkr89 will notify you of the extension.
11Children's Privacy – Strict 18+ Policy
pkr89 is strictly an adult platform intended only for persons aged 18 years and above. pkr89 does not knowingly collect personal data from individuals under the age of 18. Age verification is conducted on all accounts as part of the KYC process.
If pkr89 becomes aware that personal data has been collected from a person under 18, that account will be immediately closed, the data deleted (subject to any legal obligations to retain records of the access) and any funds returned where legally permissible. If you believe a minor has registered on pkr89, please report this immediately to support@pkr89.ws so it can be addressed without delay.
Parents and guardians who are concerned about minors accessing online gaming platforms are encouraged to use parental control software. pkr89 supports responsible adult gaming and takes underage access seriously.
12Third-Party Links
The pkr89 platform does not include links to third-party websites outside of the defined navigation structure. However, game software delivered through pkr89 may originate from third-party providers whose own privacy practices — governing data collected directly by the game software — are outside pkr89's direct control. pkr89 contractually requires all game providers to handle player data in compliance with applicable privacy standards, but their individual privacy practices are governed by their own policies.
pkr89 is not responsible for the privacy practices of payment providers such as Easypaisa, JazzCash, NayaPay or SadaPay in respect of data those providers collect independently through their own services and apps. Those providers' privacy policies govern their own data handling, separate from pkr89's role as the platform through which you initiate the transaction.
13Changes to This Privacy Policy
pkr89 may update this Privacy Policy from time to time to reflect changes in our data practices, applicable law or the services we offer. When changes are made, the revised Policy will be published on this page with a new "Last Updated" date. Where changes are material — meaning they significantly affect your rights or the way pkr89 processes your data — pkr89 will provide advance notice via email or in-platform notification before the change takes effect.
We encourage you to review this Policy periodically. Your continued use of pkr89 following the publication of an updated Policy constitutes your acceptance of the changes. If you disagree with any change to this Policy, you should stop using the platform and close your account before the change takes effect.
14Contact Us – Privacy Questions & Requests
For any questions, concerns or requests related to this Privacy Policy or your personal data on pkr89, please use the contact details below:
| Query Type | Contact | Response Time |
|---|---|---|
| General privacy questions | privacy@pkr89.ws | Within 2 business days |
| Data subject rights requests | privacy@pkr89.ws – subject: "Data Rights Request" | Within 30 days |
| Data breach reports / security concerns | support@pkr89.ws – subject: "Security Concern" | Within 24 hours |
| General account support | support@pkr89.ws or live chat | Within 10 minutes (peak hours) |
pkr89 is committed to responding to all privacy-related queries promptly and to handling any concerns with the seriousness they deserve. Your trust is essential to how pkr89 operates and it is not taken lightly.